Payment: Online payment through BANK TRANSFER will be despatched within 3 working
days. Payments by cheque take longer to enable cleared funds and currently take 10
working days. Please allow enough time between ordering and receiving the goods.
All goods remain the property of Crystal Pig until paid for. Cash payment is permitted.
Postage: All items are despatched using a trackable service depending on the value
of the goods and require a signature on delivery. Please provide an address where
a signature can be obtained.
Watches: All watches have a Japanese movement and are guaranteed for one year. Batteries
are not covered by this guarantee.
Silver/Gold: Where items stated that they are silver/gold, they will bear the appropriate
marks for either 925/375/750 marked on the jewellery.
Bases: All bases for tiaras and fascinators are either silver plated or gold plated
and are nickel free and are only bought from genuine suppliers.
Swarovski Crystallized Elements ™: Swarovski crystallized elements ™ is a registered
trademark and the crystals used in the jewellery, fascinators or tiaras have been
bought from genuine and authorised sources.
Gemstones, pearls and Murano: All gemstones, pearls and Murano beads have been bought
from genuine and authorised sources.
Copyright and Originality: All our designs are original designs protected under copyright
and are the property of Crystal Pig. It is therefore not permitted to take any photographs
at our shows unless with prior approval of a member of the Crystal Pig staff. We
are protected under copyright and unauthorised replicas will be destroyed.
Cancellation Policy: Customers have a right to cancel orders but may incur a penalty.
Refunds: Customers who are not 100% delighted with their items MUST notify Crystal
Pig within 24hrs of receipt of the goods and should return the goods unworn within
2 working days. Failure to do so will invalidate any refund. Items must be sent back
within their original packaging and at the owner’s expense. It is strongly advisable
that items are sent back using a reliable tracking service such as Special Delivery.
Items which are returned using other methods such as Proof of Postage or Recorded
Delivery will not be covered by the Royal Mail compensation scheme and are not covered
if lost or stolen. All items sent through the Royal Mail system remain the property
of the customer until received by Crystal Pig. Upon receipt of the returned goods,
Crystal Pig reserves the right to inspect them before issuing a refund. Items which
have been worn will not be refunded. Items returned outside the return period will
not be refunded but will be exchanged. ForHealth and Hygiene reasons we cannot take
earrings back if the order is not suitable.
Incorrect Sizes: Where items do not fit, Crystal Pig will be pleased to offer an
exchange or refund (see 10). Items must not be worn (other than to try on) if they
are to be exchanged or refunded. If however items are to be altered, if the incorrect
size has been given by the customer, then the customer will be responsible for any
remedial changes which are subject to our hourly and material charges. However if
the item has been estimated by Crystal Pig, then Crystal Pig will require the correct
sizes to be supplied. Please note there might be a delay in providing alterations
or exchanges (currently quoting 12 weeks for alterations). Items will be then be
sent out following an advisory email or telephone call to the customer.
Bespoke Designs: Bespoke Designs: All bespoke design items are subject to a 50% deposit
which is non-refundable. Items which have been made to a specific design are covered
by the Distance Selling Regulations which mean that there is no cancellation or refund
Orders are not started until we receive 50% of the order value.
Easy payments are available.
Private Appointments: Crystal Pig welcomes private appointments but depending on
the nature of the appointment, will ask for a non-refundable fee. This is to cover
administration and travelling expenses as required. All fees must be paid in advance
of the appointment and can be paid using PAYPAL, BANK TRANSFER, cheque or cash.
Sale Goods: Items offered for sale have been on offer for at least 12 weeks at a
higher price prior to their reduction. All items will be offered on a sold as seen
basis but should the item be faulty then the item can be returned. Items are sent
out special delivery so we need a daytime address so we can obtain a signature.
Sale Returns: All items have to be returned using a trackable service and remain
the property of their owner.It is advisable to use Special Delivery for items over
£39 or jewellery.We do not accept returns for earrings or items marked on our site
“sold as seen”.