All designs, photographs and content displayed on this web site are protected under copyright and remain the property of Crystal Pig © 2011-2012

 

 

1. Payment: Online payment through PAYPAL or BANK TRANSFER will be despatched within 3 working days. Payments by cheque take longer to enable cleared funds and currently take 10 working days. Please allow enough time between ordering and receiving the goods. All goods remain the property of Crystal Pig until paid for. Cash payment is permitted.
2. Postage: All items are despatched using a trackable service depending on the value of the goods and require a signature on delivery. Please provide an address where a signature can be obtained.
3. Watches: All watches have a Japanese movement and are guaranteed for one year. Batteries are not covered by this guarantee.
4. Silver/Gold: Where items stated that they are silver/gold, they will bear the appropriate marks for either 925/375/750 marked on the jewellery.
5. Bases: All bases for tiaras and fascinators are either silver plated or gold plated and are nickel free and are only bought from genuine suppliers.
6. Swarovski Crystallized Elements ™: Swarovski crystallized elements ™ is a registered trademark and the crystals used in the jewellery, fascinators or tiaras have been bought from genuine and authorised sources.
7. Gemstones, pearls and Murano: All gemstones, pearls and Murano beads have been bought from genuine and authorised sources.
8. Copyright and Originality: All our designs are original designs protected under copyright and are the property of Crystal Pig. It is therefore not permitted to take any photographs at our shows unless with prior approval of a member of the Crystal Pig staff. We are protected under copyright and unauthorised replicas will be destroyed.
9. Cancellation Policy: Customers have a right to cancel orders but may incur a penalty.
10. Refunds: Customers who are not 100% delighted with their items MUST notify Crystal Pig within 24hrs of receipt of the goods and should return the goods unworn within 2 working days. Failure to do so will invalidate any refund. Items must be sent back within their original packaging and at the owner’s expense. It is strongly advisable that items are sent back using a reliable tracking service such as Special Delivery. Items which are returned using other methods such as Proof of Postage or Recorded Delivery will not be covered by the Royal Mail compensation scheme and are not covered if lost or stolen.  All items sent through the Royal Mail system remain the property of the customer until received by Crystal Pig. Upon receipt of the returned goods, Crystal Pig reserves the right to inspect them before issuing a refund. Items which have been worn will not be refunded. Items returned outside the return period will not be refunded but will be exchanged. For Health and Hygiene reasons we cannot take earrings back if the order is not suitable.
11. Incorrect Sizes: Where items do not fit, Crystal Pig will be pleased to offer an exchange or refund (see 10). Items must not be worn (other than to try on) if they are to be exchanged or refunded. If however items are to be altered, if the incorrect size has been given by the customer, then the customer will be responsible for any remedial changes which are subject to our hourly and material charges. However if the item has been estimated by Crystal Pig, then Crystal Pig will require the correct sizes to be supplied. Please note there might be a delay in providing alterations or exchanges (currently quoting 12 weeks for alterations). Items will be then be sent out following an advisory email or telephone call to the customer.
12. Bespoke Designs: Please refer to our section on Bespoke Designs. All bespoke design items are subject to a 50% deposit which is non-refundable. Items which do not fit are subject to clause 11 above. Items which have been made to a specific design but which are not totally to your satisfaction, will be subject to the refunds clause above but customers should be advised that they may forego their deposits.
13. Private Appointments: Crystal Pig welcomes private appointments but depending on the nature of the appointment, will ask for a non-refundable fee. This is to cover administration and travelling expenses as required. All fees must be paid in advance of the appointment and can be paid using PAYPAL, BANK TRANSFER, cheque or cash.
14. Sale Goods: Items offered for sale have been on offer for at least 12 weeks at a higher price prior to their reduction. All items will be offered on a sold as seen basis but should the item be faulty then the item can be returned. Items are sent out special delivery so we need a daytime address so we can obtain a signature.
15. Sale Returns: All items have to be returned using a trackable service and remain the property of their owner.It is advisable to use Special Delivery for items over £39 or jewellery.We do not accept returns for earrings or items marked on our site “sold as seen”.